Automated Buyer Messaging for eBay Sellers

Spend less time answering messages.
Josie keeps buyers informed automatically with clear, friendly updates that reduce questions and after-hours stress.

Automated Messaging · Order updates

Fewer “Where is my order?” messages

This card shows the automatic updates Josie sends for each order, received, shipped, and delivery window using your templates and live order data.

Inside Josie, Automated Messaging helps you:

Automated Messaging Order: #04-13988-69481

Auto updates queued

Order received ✓ Sent
Order shipped ✓ Sent
Estimated delivery window Wed 18 – Fri 20
Next message Delivery window reminder

Messages are generated from your templates and order data (tracking, method, delivery dates).

Automated Messaging · Shipping upgrades

Upgraded shipping? Dynamic messaging gets the right update

Josie automatically switches to the correct shipped template, merges tracking + ETA, and sends it now or queues it for quiet hours.

Shipping Update Tracking: TMP4815162342

Message preview (dynamic template)

Hi! Just checking when this will arrive?
Hi Jack! Thanks for your order. Quick update, we have shipped it today and upgraded your Free Shipping to Seller Upgraded Shipping (AusPost Parcel). Here is the tracking number: TMP4815162342. Your updated Estimated delivery dates are Wed 18th to Fri 24th. Please message us if you have any questions! Thank you - Rose's Shop.

Trigger

✓Tracking added

During fulfilment step

Quiet hours

On

If after-hours, queued

Send now?

Controls · Quiet hours & approvals

Automation you can actually trust

Choose what auto-sends, what becomes a draft, and when messages are allowed to go out. Quiet hours keeps after-hours replies from interrupting your life.

Messaging Settings Store: Josie Demo AU

Automation toggles

Order received Auto-send
Order shipped Auto-send
Shipping upgrade detected Auto-send
General buyer questions Manual (for now)

Quiet hours: 9:00pm – 7:00am (messages queue until morning).

Assist · Tone & spelling

Sound professional in one tap

Clean up tone, spelling, and clarity on your drafts. Nothing sends without your approval.

Tone Helper Draft reply

Before / after

Your draft

Hey, I already sent it. Tracking is in eBay. It should be there soon.

Josie rewrite

Thanks for checking in, it’s already been shipped and the tracking is available in eBay. It should arrive soon; if you’d like, tell me your postcode and I’ll confirm the ETA.

Tone

✓Friendly + clear

Edits

Spelling + polish

Use rewrite?

Ready to try Josie before everyone else?

We're rolling out early access in waves - starting with Android, with iOS right behind it. Join the first group of Australian eBay sellers to try smart pricing, quiet automation, faster fulfilment and more.

Join Early Access Free

No credit card needed - Limited early access waves - New invites sent weekly